


Elevating the Art of Hospitality

Every employee of Japan Airlines is empowered to anticipate passenger desires and treat each Guest uniquely, from global sales representatives to ground staff to cabin crew. Discover how Japan Airlines weaves the spirit of Omotenashi into moments of unforgettable service.

Tags: #Website



Treating Guests the Lexus Way
Watch Kazuo Ohara, Hirokazu Koga and Mark Templin offer their insights into Omotenashi's role in…

Writing the Covenant
If you think you can, you will. The origins of the Lexus Covenant are revealed.
